IT Mistakes in Small and Medium Business

 Do you care about good IT practices? Check out the tips that Helpdigital has prepared to optimize your environment and optimize your results:


1) SEE TECHNOLOGY ONLY AS AN MORE COST


RISK:


Waste of resources, stoppages and loss of competitive advantage due to lack of planning.

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SOLUTION:


Integrate the objectives to be achieved with IT into the strategic planning of the business. More than serving as an infrastructure for employees, technology should be exploited to promote innovation, quality and other advances capable of generating competitive advantages. “A company with no goals for IT navigates without a compass,” says Sérgio Saad, director of hardware at IBM.


2) FINDING THAT THE CONTIGENCY PLAN IS AN EXAGGERATION


RISK:


Losing data and being inoperative in the event of fire, flood, theft or power failure.


SOLUTION:


Establish a disaster recovery policy, defining the critical services that cannot stop, the investments needed to keep these services available, and the maximum downtime that the company can support. It is also necessary to compare the investment as the potential loss, to decide where to invest, increasing the availability of the IT environment. A basic plan should provide for copies of data in different locations, advanced backup and security systems, protected internet and telephone facilities.


3) BACKUP ONLY WHEN SOMEONE REMEMBER THIS


RISK:


Data loss, with interruptions, rework and losses.


SOLUTION:


Establish a data backup and restore routine. It is necessary to define: the information that must be included (files, database, e-mails); the frequency for making backup copies; and the device where this information will be stored - external HD, media or online. You must also determine how long the information will be stored.


4) TRUST ONLY THE GOOD SENSE OF THE TEAM FOR THE USE OF THE INTERNET


RISK:


Virus infection, hacker invasion, slow data transmission, leakage of strategic information.


SOLUTION:


Develop an internet usage policy and engage employees, highlighting everyone's responsibility for safety. It is possible to define the users with authorization to use the network and what type of access they can have. Some common procedures are to block the viewing of pornographic material, downloading files and accessing the game website. However, it is worth considering whether it is necessary to abolish all content not related to work. It is better to reach a consensus, with the awareness of users.


5) TREAT STRATEGIC INFORMATION AS IF COMMON


RISK


: leak of sensitive data.


SOLUTION


: specify what information the company considers confidential or strategic and establish procedures to deal with this data. It is common for a collaborator to save their sensitive data on their own machine or on personal pendrives, or even forward it by e-mail or other forms of virtual message. The result is that information can reach those who shouldn't.

IT support technicians play a vital role in enterprise computing and networking environments. This educated professional identifies and resolves technical issues in an enterprise setting. 

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